success | Collection Advantage

Hiring 101: Best Practices for Finding Top Talent

Jun 28, 20222 min read

Hiring 101: Best Practices for Finding Top Talent

Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...

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How to Rewrite Your Beliefs and Skyrocket Your Value

Mary Shores

Jun 21, 20224 min read

How to Rewrite Your Beliefs and Skyrocket Your Value

I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ...

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5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry

Mary Shores

May 31, 20223 min read

5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry

Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...

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Lockdown Lessons: Investing In Safety Beyond COVID-19

Mary Shores

Mar 22, 20224 min read

Lockdown Lessons: Investing In Safety Beyond COVID-19

Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.

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Debt Collection Got You Feeling Stressed? Read This!

Mary Shores

Feb 8, 20225 min read

Debt Collection Got You Feeling Stressed? Read This!

Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?

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This Is What Will Make Your Debt Collection Agency Successful in 2022

Mary Shores

Dec 14, 20214 min read

This Is What Will Make Your Debt Collection Agency Successful in 2022

With a new year comes new opportunities to refocus.

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The Number One Business Lesson Every Entrepreneur Needs To Know

Mary Shores

Nov 30, 20213 min read

The Number One Business Lesson Every Entrepreneur Needs To Know

Let me tell you this secret lesson: growth is essential. It’s everything in business.

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Create A Menu For Your Business, Even If You Don’t Run A Restaurant

Mary Shores

Nov 2, 20214 min read

Create A Menu For Your Business, Even If You Don’t Run A Restaurant

How can you decide what your business will offer to potential customers and clients?

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Send This List to Your Sales Team to Attract More Clients

Mary Shores

Oct 26, 20214 min read

Send This List to Your Sales Team to Attract More Clients

If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.

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ARM Professionals: Here’s How to Manage Remote Work

Mary Shores

Sep 28, 20215 min read

ARM Professionals: Here’s How to Manage Remote Work

I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.

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Decrease Your Burnout With Three Simple Tips

Mary Shores

Sep 7, 20214 min read

Decrease Your Burnout With Three Simple Tips

When it comes to running a business, many stressors can cross our paths and affect our nervous systems.

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3 Simple Tips To Elevate Your Leadership

Mary Shores

Aug 10, 20214 min read

3 Simple Tips To Elevate Your Leadership

I have a few simple tips to help you embrace the positive qualities of entrepreneurship and become the leader you’ve always wanted to be.

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How Business Leaders Can Overcome Negative Self-Talk

Mary Shores

Apr 20, 20214 min read

How Business Leaders Can Overcome Negative Self-Talk

I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.

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Mary Shores

Apr 6, 20215 min read

Can We Teach Collectors Empathy?

“Can empathy be taught, or is it something people are either born with or not born with?” Let's unpack this with the 3 quick tips.

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Mary Shores

Mar 23, 20214 min read

Become the Next Impact Brand in 4 Easy Steps

Fifteen years ago, during another day of stressful phone calls in my collection agency, I was exhausted. I stared at the phone, dreading the

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Mary Shores

Feb 9, 20215 min read

The Secret Connection Equation

This equation can drastically improve your overall attitude toward work, as well as recoveries. It will also decrease complaints to clients.

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3 Steps to Invest in the Collector's Voice

Mary Shores

Feb 2, 20215 min read

3 Steps to Invest in the Collector's Voice

I want to show you how to use your voice to make a huge difference in our industry one call at a time.

117 views0 comments

Communication: An Essential Part of Professional Development

Mary Shores

Jan 26, 20214 min read

Communication: An Essential Part of Professional Development

Professionals across all industries and in all positions can benefit from communication training.

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The 5 Zones You Need to Know to Succeed in Collections

Mary Shores

Jan 19, 20216 min read

The 5 Zones You Need to Know to Succeed in Collections

Understanding each of these zones is key on all collection calls.

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