Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...

I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ​...

Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...

Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.

Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?

With a new year comes new opportunities to refocus.

Let me tell you this secret lesson: growth is essential. It’s everything in business.

How can you decide what your business will offer to potential customers and clients?

If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.

I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.

When it comes to running a business, many stressors can cross our paths and affect our nervous systems.

I have a few simple tips to help you embrace the positive qualities of entrepreneurship and become the leader you’ve always wanted to be.

I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.

“Can empathy be taught, or is it something people are either born with or not born with?” Let's unpack this with the 3 quick tips.

Fifteen years ago, during another day of stressful phone calls in my collection agency, I was exhausted. I stared at the phone, dreading the

This equation can drastically improve your overall attitude toward work, as well as recoveries. It will also decrease complaints to clients.

I want to show you how to use your voice to make a huge difference in our industry one call at a time.

Professionals across all industries and in all positions can benefit from communication training.

Understanding each of these zones is key on all collection calls.