I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ​...

I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...

What if I told you that I’m relatively stress-free at work?

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

A few weeks ago, I released Part 1 of a 3-part blog series called "How To Create An Effective Training Program." This is Part 2.

If you’re interested in gaining the skill of finding the best opportunities for your business, keep reading for three quick tips.

Reflect, rebuild, and renew as you enter 2022.

Let me tell you this secret lesson: growth is essential. It’s everything in business.

You can make your training digestible and “sticky” with a few key tactics without rushing the process.

How do we change our communication patterns to embrace this need for humanity-plus business?

When it comes to running a business, many stressors can cross our paths and affect our nervous systems.

I have a few simple tips to help you embrace the positive qualities of entrepreneurship and become the leader you’ve always wanted to be.

How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.

If you’re feeling less energetic in your professional life, you’re not alone.

I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.

No matter what industry you work in and no matter what your role is, effective communication moves a business forward.

Have you ever wondered how your collection agency would benefit from a dose or two of positivity?

Consistent communication isn’t just nice-to-have; it’s a must-have in customer service.

I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.

How much time do your supervisors spend on escalated calls? What could your team accomplish if your supervisors had more time off the phone?