Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

Being a leader can be an isolating experience in any career, especially when you’re an entrepreneur or CEO.

Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.

Calling all team leads, collection managers, and supervisors… This blog post is designed for you.

If you’re interested in gaining the skill of finding the best opportunities for your business, keep reading for three quick tips.

With a new year comes new opportunities to refocus.

Let me tell you this secret lesson: growth is essential. It’s everything in business.

If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.

What can we expect next? What do we need to be proactively ready for?

How do we change our communication patterns to embrace this need for humanity-plus business?

I have a few simple tips to help you embrace the positive qualities of entrepreneurship and become the leader you’ve always wanted to be.

Regardless of how the new normal looks, collection agency owners can stay ahead in a few different ways.

If you’re feeling less energetic in your professional life, you’re not alone.

Have you ever wondered how your collection agency would benefit from a dose or two of positivity?

It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.

I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.

How much time do your supervisors spend on escalated calls? What could your team accomplish if your supervisors had more time off the phone?

“Can empathy be taught, or is it something people are either born with or not born with?” Let's unpack this with the 3 quick tips.

Fifteen years ago, during another day of stressful phone calls in my collection agency, I was exhausted. I stared at the phone, dreading the