leadership | Collection Advantage

Hiring 101: Best Practices for Finding Top Talent

Jun 28, 20222 min read

Hiring 101: Best Practices for Finding Top Talent

Has your organization been struggling with hiring the right people for your collection team? Have you noticed a problem with retaining...

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My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

Mary Shores

May 17, 20223 min read

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

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3 Ways CEOs Can Connect With Their Teams

Mary Shores

Apr 19, 20224 min read

3 Ways CEOs Can Connect With Their Teams

Being a leader can be an isolating experience in any career, especially when you’re an entrepreneur or CEO.

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Lockdown Lessons: Investing In Safety Beyond COVID-19

Mary Shores

Mar 22, 20224 min read

Lockdown Lessons: Investing In Safety Beyond COVID-19

Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.

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You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

Mary Shores

Feb 15, 20223 min read

You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

Calling all team leads, collection managers, and supervisors… This blog post is designed for you.

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Three Steps To Find The Best Opportunities For Your Business

Mary Shores

Jan 25, 20223 min read

Three Steps To Find The Best Opportunities For Your Business

If you’re interested in gaining the skill of finding the best opportunities for your business, keep reading for three quick tips.

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This Is What Will Make Your Debt Collection Agency Successful in 2022

Mary Shores

Dec 14, 20214 min read

This Is What Will Make Your Debt Collection Agency Successful in 2022

With a new year comes new opportunities to refocus.

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The Number One Business Lesson Every Entrepreneur Needs To Know

Mary Shores

Nov 30, 20213 min read

The Number One Business Lesson Every Entrepreneur Needs To Know

Let me tell you this secret lesson: growth is essential. It’s everything in business.

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Send This List to Your Sales Team to Attract More Clients

Mary Shores

Oct 26, 20214 min read

Send This List to Your Sales Team to Attract More Clients

If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.

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What Should Industry Leaders Pay Attention to Over the Next Few Years?

Dan Byrd

Oct 12, 20212 min read

What Should Industry Leaders Pay Attention to Over the Next Few Years?

What can we expect next? What do we need to be proactively ready for?

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The Compassionate Framework for Business Communications

Mary Shores

Oct 5, 20216 min read

The Compassionate Framework for Business Communications

How do we change our communication patterns to embrace this need for humanity-plus business?

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3 Simple Tips To Elevate Your Leadership

Mary Shores

Aug 10, 20214 min read

3 Simple Tips To Elevate Your Leadership

I have a few simple tips to help you embrace the positive qualities of entrepreneurship and become the leader you’ve always wanted to be.

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3 Ways Agency Owners Can Stay Ahead in an Evolving New Normal

Mary Shores

Jul 20, 20215 min read

3 Ways Agency Owners Can Stay Ahead in an Evolving New Normal

Regardless of how the new normal looks, collection agency owners can stay ahead in a few different ways.

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Five Steps Entrepreneurs Can Take To Break Through A Breakdown

Mary Shores

Jul 13, 20214 min read

Five Steps Entrepreneurs Can Take To Break Through A Breakdown

If you’re feeling less energetic in your professional life, you’re not alone.

139 views0 comments

Increase Morale at Your Agency with These 2 Easy Methods

Mary Shores

Jun 8, 20215 min read

Increase Morale at Your Agency with These 2 Easy Methods

Have you ever wondered how your collection agency would benefit from a dose or two of positivity?

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Your Guide to Hiring in the Debt Collection Industry

Mary Shores

May 11, 20215 min read

Your Guide to Hiring in the Debt Collection Industry

It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.

81 views0 comments

How Business Leaders Can Overcome Negative Self-Talk

Mary Shores

Apr 20, 20214 min read

How Business Leaders Can Overcome Negative Self-Talk

I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.

136 views0 comments

3 Foolproof Ways to Turn Your Collectors into Idea Machines

Mary Shores

Apr 13, 20214 min read

3 Foolproof Ways to Turn Your Collectors into Idea Machines

How much time do your supervisors spend on escalated calls? What could your team accomplish if your supervisors had more time off the phone?

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Mary Shores

Apr 6, 20215 min read

Can We Teach Collectors Empathy?

“Can empathy be taught, or is it something people are either born with or not born with?” Let's unpack this with the 3 quick tips.

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Mary Shores

Mar 23, 20214 min read

Become the Next Impact Brand in 4 Easy Steps

Fifteen years ago, during another day of stressful phone calls in my collection agency, I was exhausted. I stared at the phone, dreading the

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