debt collection | Collection Advantage 2/3

Top Three Tips to Increase Past Due Collections

Dec 7, 20215 min read

Top Three Tips to Increase Past Due Collections

Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.

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3 Answers to FAQs to Up-Level Your Collections

Mary Shores

Nov 16, 20213 min read

3 Answers to FAQs to Up-Level Your Collections

Today, you’re getting more FAQ answers to up-level your everyday collections!

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Make Your Next Training Initiative “Sticky” With These Retention Techniques

Mary Shores

Nov 9, 20215 min read

Make Your Next Training Initiative “Sticky” With These Retention Techniques

You can make your training digestible and “sticky” with a few key tactics without rushing the process.

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Send This List to Your Sales Team to Attract More Clients

Mary Shores

Oct 26, 20214 min read

Send This List to Your Sales Team to Attract More Clients

If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.

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The 3 Ingredients You Need to Reduce Call Times

Mary Shores

Oct 19, 20214 min read

The 3 Ingredients You Need to Reduce Call Times

The way I see it, reduced call times require 3 simple ingredients.

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What Should Industry Leaders Pay Attention to Over the Next Few Years?

Dan Byrd

Oct 12, 20212 min read

What Should Industry Leaders Pay Attention to Over the Next Few Years?

What can we expect next? What do we need to be proactively ready for?

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ARM Professionals: Here’s How to Manage Remote Work

Mary Shores

Sep 28, 20215 min read

ARM Professionals: Here’s How to Manage Remote Work

I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.

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3 Ways to Create a Connected Consumer Experience

Mary Shores

Sep 21, 20214 min read

3 Ways to Create a Connected Consumer Experience

Every interaction that a consumer has with your company will either create connection or drive disconnection.

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3 Ways to Establish Continuing Education on Your Collection Floor

Dan Byrd

Sep 14, 20212 min read

3 Ways to Establish Continuing Education on Your Collection Floor

Those tasked with training new and existing employees are faced with the need to tailor training to the needs of the individual.

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Solve Decreasing Revenue Issues with These Steps

Mary Shores

Aug 31, 20214 min read

Solve Decreasing Revenue Issues with These Steps

When your team has periods of low revenue, the best thing to do is conduct a root cause analysis.

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How to Collect Dollars and Connections from Consumers

Mary Shores

Aug 24, 20216 min read

How to Collect Dollars and Connections from Consumers

I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.

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Are You Cleansing or Clogging Your Collections?

Mary Shores

Aug 17, 20214 min read

Are You Cleansing or Clogging Your Collections?

In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...

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3 Keys to Turn Around a Collection Call Instantly

Mary Shores

Aug 3, 20215 min read

3 Keys to Turn Around a Collection Call Instantly

How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.

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3 Steps to Choose Questions that Convert on Collection Calls

Mary Shores

Jul 6, 20216 min read

3 Steps to Choose Questions that Convert on Collection Calls

Questions are one of the most powerful tools collectors can keep in their toolkits.

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Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

Mary Shores

Jun 29, 20216 min read

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.

103 views0 comments

4 Pillars of the Compassionate Framework for Healthcare Collections

Mary Shores

Jun 22, 20217 min read

4 Pillars of the Compassionate Framework for Healthcare Collections

People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding empathy.

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Increase Morale at Your Agency with These 2 Easy Methods

Mary Shores

Jun 8, 20215 min read

Increase Morale at Your Agency with These 2 Easy Methods

Have you ever wondered how your collection agency would benefit from a dose or two of positivity?

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Empathetic Collections for Beginners: Part 1

Mary Shores

May 25, 20214 min read

Empathetic Collections for Beginners: Part 1

Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.

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Your Guide to Hiring in the Debt Collection Industry

Mary Shores

May 11, 20215 min read

Your Guide to Hiring in the Debt Collection Industry

It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.

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Common Mistakes Collectors Make (And How to Fix Them!)

Mary Shores

May 4, 20214 min read

Common Mistakes Collectors Make (And How to Fix Them!)

If you see these mistakes at your agency, that’s ok! There are many ways to fix them and keep moving forward.

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