courage | Collection Advantage

Dec 7, 20215 min read

Top Three Tips to Increase Past Due Collections

Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.

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Aug 24, 20216 min read

How to Collect Dollars and Connections from Consumers

I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.

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Jul 13, 20214 min read

Five Steps Entrepreneurs Can Take To Break Through A Breakdown

If you’re feeling less energetic in your professional life, you’re not alone.

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Oct 6, 20204 min read

3 Steps to Jump Into the Arena

While failure is inevitable at times, success is nearly impossible without showing up.

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MARY SHORES