consumers | Collection Advantage

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

May 17, 20223 min read

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

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The Secret To A Productive Collection Floor

Mary Shores

Apr 12, 20223 min read

The Secret To A Productive Collection Floor

This week, I'm sharing my top 3 productivity tips with you.

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3 Tips To Create Independence On Your Collection Floor

Mary Shores

Mar 15, 20224 min read

3 Tips To Create Independence On Your Collection Floor

Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?

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3 Core Ways To Cure The Fear Of Consumer Freak-Outs

Mary Shores

Mar 1, 20224 min read

3 Core Ways To Cure The Fear Of Consumer Freak-Outs

The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.

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You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

Mary Shores

Feb 15, 20223 min read

You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

Calling all team leads, collection managers, and supervisors… This blog post is designed for you.

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Debt Collection Got You Feeling Stressed? Read This!

Mary Shores

Feb 8, 20225 min read

Debt Collection Got You Feeling Stressed? Read This!

Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?

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5 Quick Tips for Expert Collection Negotiations

Mary Shores

Feb 1, 20224 min read

5 Quick Tips for Expert Collection Negotiations

If you’re uncomfortable negotiating, you’re not alone.

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The Secret Formula to Reduce Consumer Complaints

Mary Shores

Jan 4, 20223 min read

The Secret Formula to Reduce Consumer Complaints

Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.

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Mary Shores

Dec 21, 20214 min read

The Collection Call GPS

Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?

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Are You Cleansing or Clogging Your Collections?

Mary Shores

Aug 17, 20214 min read

Are You Cleansing or Clogging Your Collections?

In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...

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3 Keys to Turn Around a Collection Call Instantly

Mary Shores

Aug 3, 20215 min read

3 Keys to Turn Around a Collection Call Instantly

How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.

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3 Steps to Choose Questions that Convert on Collection Calls

Mary Shores

Jul 6, 20216 min read

3 Steps to Choose Questions that Convert on Collection Calls

Questions are one of the most powerful tools collectors can keep in their toolkits.

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Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

Mary Shores

Jun 29, 20216 min read

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.

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Empathetic Collections for Beginners: Part 1

Mary Shores

May 25, 20214 min read

Empathetic Collections for Beginners: Part 1

Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.

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Common Mistakes Collectors Make (And How to Fix Them!)

Mary Shores

May 4, 20214 min read

Common Mistakes Collectors Make (And How to Fix Them!)

If you see these mistakes at your agency, that’s ok! There are many ways to fix them and keep moving forward.

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The Consumer Keeps Saying 'No'...Now What?

Mary Shores

Apr 27, 20213 min read

The Consumer Keeps Saying 'No'...Now What?

“What do you say when the consumer keeps saying ‘no,’ no matter what solutions you offer?”

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Mary Shores

Apr 6, 20215 min read

Can We Teach Collectors Empathy?

“Can empathy be taught, or is it something people are either born with or not born with?” Let's unpack this with the 3 quick tips.

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3 Easy Steps to Handle Those Long-Winded Collection Calls

Mary Shores

Mar 30, 20214 min read

3 Easy Steps to Handle Those Long-Winded Collection Calls

We’ve all been there. The consumer you’re speaking to on the phone is a rambler. In other words, they’re telling you a long, drawn-out...

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3 Steps to Invest in the Collector's Voice

Mary Shores

Feb 2, 20215 min read

3 Steps to Invest in the Collector's Voice

I want to show you how to use your voice to make a huge difference in our industry one call at a time.

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Follow These Tips to Decrease Missed Payments

Mary Shores

Jan 5, 20214 min read

Follow These Tips to Decrease Missed Payments

Stick with me, and you’ll be a pro at decreasing the amount of missed payments at your agency in no time.

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