I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?

Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.

Reflect, rebuild, and renew as you enter 2022.

Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.

How do we change our communication patterns to embrace this need for humanity-plus business?

Every interaction that a consumer has with your company will either create connection or drive disconnection.

I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.

People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding empathy.

No matter what industry you work in and no matter what your role is, effective communication moves a business forward.

If you see these mistakes at your agency, that’s ok! There are many ways to fix them and keep moving forward.

I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.

This equation can drastically improve your overall attitude toward work, as well as recoveries. It will also decrease complaints to clients.

I want to show you how to use your voice to make a huge difference in our industry one call at a time.

Professionals across all industries and in all positions can benefit from communication training.

Understanding each of these zones is key on all collection calls.

How would you like to step into the new year as the best version of you?