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Mary Shores
May 18, 20214 min read
How Consistency Can Make or Break Your Customer Service
Consistent communication isn’t just nice-to-have; it’s a must-have in customer service.
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Mary Shores
May 4, 20214 min read
Common Mistakes Collectors Make (And How to Fix Them!)
If you see these mistakes at your agency, that’s ok! There are many ways to fix them and keep moving forward.
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Mary Shores
Apr 27, 20213 min read
The Consumer Keeps Saying 'No'...Now What?
“What do you say when the consumer keeps saying ‘no,’ no matter what solutions you offer?”
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Mary Shores
Mar 30, 20214 min read
3 Easy Steps to Handle Those Long-Winded Collection Calls
We’ve all been there. The consumer you’re speaking to on the phone is a rambler. In other words, they’re telling you a long, drawn-out...
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Mary Shores
Feb 23, 20214 min read
Online Learning: The Future of Education
When the pandemic is over and in-person learning is accessible again, it’s unlikely people will ditch online learning.
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Mary Shores
Jan 26, 20214 min read
Communication: An Essential Part of Professional Development
Professionals across all industries and in all positions can benefit from communication training.
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Mary Shores
Jan 19, 20216 min read
The 5 Zones You Need to Know to Succeed in Collections
Understanding each of these zones is key on all collection calls.
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