collector training | Collection Advantage

3 Fast Ways To Collect Payments and Avoid the No

Jun 7, 20223 min read

3 Fast Ways To Collect Payments and Avoid the No

Are you noticing your collection team asking for payments using passive language that gets them nowhere? Have you noticed a lull in your...

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5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry

Mary Shores

May 31, 20223 min read

5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry

Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...

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Four Key Ingredients for Creating Rock Star Debt Collectors

Mary Shores

May 24, 20225 min read

Four Key Ingredients for Creating Rock Star Debt Collectors

I love music and how it speaks to the soul. One of my favorite rock stars is Katy Perry. When I listen to songs like “Firework” and...

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My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

Mary Shores

May 17, 20223 min read

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

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The Secret To A Productive Collection Floor

Mary Shores

Apr 12, 20223 min read

The Secret To A Productive Collection Floor

This week, I'm sharing my top 3 productivity tips with you.

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How To Create An Effective Collections Training Program: Part 3

Mary Shores

Apr 5, 20223 min read

How To Create An Effective Collections Training Program: Part 3

In this blog post, we’re going to talk about coaching to supercharge your results.

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3 Tips To Create Independence On Your Collection Floor

Mary Shores

Mar 15, 20224 min read

3 Tips To Create Independence On Your Collection Floor

Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?

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How To Create An Effective Collections Training Program: Part 1

Mary Shores

Mar 8, 20224 min read

How To Create An Effective Collections Training Program: Part 1

This is part one of a three-part blog post series all about how to create the best possible training program for your collections team.

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3 Core Ways To Cure The Fear Of Consumer Freak-Outs

Mary Shores

Mar 1, 20224 min read

3 Core Ways To Cure The Fear Of Consumer Freak-Outs

The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.

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5 Quick Tips for Expert Collection Negotiations

Mary Shores

Feb 1, 20224 min read

5 Quick Tips for Expert Collection Negotiations

If you’re uncomfortable negotiating, you’re not alone.

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The Secret Formula to Reduce Consumer Complaints

Mary Shores

Jan 4, 20223 min read

The Secret Formula to Reduce Consumer Complaints

Raise your hand if you’ve ever felt scared of making a mistake while on a collection call because you’re worried you'll get a complaint.

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Mary Shores

Dec 21, 20214 min read

The Collection Call GPS

Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?

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Top Three Tips to Increase Past Due Collections

Mary Shores

Dec 7, 20215 min read

Top Three Tips to Increase Past Due Collections

Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.

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3 Answers to FAQs to Up-Level Your Collections

Mary Shores

Nov 16, 20213 min read

3 Answers to FAQs to Up-Level Your Collections

Today, you’re getting more FAQ answers to up-level your everyday collections!

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The 3 Ingredients You Need to Reduce Call Times

Mary Shores

Oct 19, 20214 min read

The 3 Ingredients You Need to Reduce Call Times

The way I see it, reduced call times require 3 simple ingredients.

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Follow These Tips to Decrease Missed Payments

Mary Shores

Jan 5, 20214 min read

Follow These Tips to Decrease Missed Payments

Stick with me, and you’ll be a pro at decreasing the amount of missed payments at your agency in no time.

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