career development | Collection Advantage 2/2

May 25, 20214 min read

Empathetic Collections for Beginners: Part 1

Empathy can go beyond being a buzzword in the industry. Instead, it can be something we actively teach our team members.

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May 11, 20215 min read

Your Guide to Hiring in the Debt Collection Industry

It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months.

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Apr 20, 20214 min read

How Business Leaders Can Overcome Negative Self-Talk

I'm here to tell you that self-development as an entrepreneur is not only possible but also necessary to thrive in the 21st century.

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Mar 23, 20214 min read

Become the Next Impact Brand in 4 Easy Steps

Fifteen years ago, during another day of stressful phone calls in my collection agency, I was exhausted. I stared at the phone, dreading the

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Mar 9, 20216 min read

Use This List To Hire Your Next Rockstar Collector

What if we started to market our open positions using the numerous benefits attached to being a debt collector.

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Feb 23, 20214 min read

Online Learning: The Future of Education

When the pandemic is over and in-person learning is accessible again, it’s unlikely people will ditch online learning.

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Feb 2, 20215 min read

3 Steps to Invest in the Collector's Voice

I want to show you how to use your voice to make a huge difference in our industry one call at a time.

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Jan 26, 20214 min read

Communication: An Essential Part of Professional Development

Professionals across all industries and in all positions can benefit from communication training.

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Jan 12, 20214 min read

Here's How to Bring Humanity Into Collections

We can combine humanity and collections. You can feel good about your job and remain empathetic.

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