career development | Collection Advantage

How to Rewrite Your Beliefs and Skyrocket Your Value

Jun 21, 20224 min read

How to Rewrite Your Beliefs and Skyrocket Your Value

I’ve run a debt collection agency for nearly three decades. Naturally, as a business owner, making money was always a benchmark goal. ...

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5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry

Mary Shores

May 31, 20223 min read

5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry

Have you ever had a perfect collection call? In this call, did you immediately connect with the consumer, and were you able to easily...

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My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

Mary Shores

May 17, 20223 min read

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

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3 Ways CEOs Can Connect With Their Teams

Mary Shores

Apr 19, 20224 min read

3 Ways CEOs Can Connect With Their Teams

Being a leader can be an isolating experience in any career, especially when you’re an entrepreneur or CEO.

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Lockdown Lessons: Investing In Safety Beyond COVID-19

Mary Shores

Mar 22, 20224 min read

Lockdown Lessons: Investing In Safety Beyond COVID-19

Let’s dive into what factors play into psychological safety and how you can magnify it as you develop your business.

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3 Core Ways To Cure The Fear Of Consumer Freak-Outs

Mary Shores

Mar 1, 20224 min read

3 Core Ways To Cure The Fear Of Consumer Freak-Outs

The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.

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You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

Mary Shores

Feb 15, 20223 min read

You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

Calling all team leads, collection managers, and supervisors… This blog post is designed for you.

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Three Steps To Find The Best Opportunities For Your Business

Mary Shores

Jan 25, 20223 min read

Three Steps To Find The Best Opportunities For Your Business

If you’re interested in gaining the skill of finding the best opportunities for your business, keep reading for three quick tips.

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Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022

Mary Shores

Dec 28, 20213 min read

Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022

Reflect, rebuild, and renew as you enter 2022.

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This Is What Will Make Your Debt Collection Agency Successful in 2022

Mary Shores

Dec 14, 20214 min read

This Is What Will Make Your Debt Collection Agency Successful in 2022

With a new year comes new opportunities to refocus.

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The Number One Business Lesson Every Entrepreneur Needs To Know

Mary Shores

Nov 30, 20213 min read

The Number One Business Lesson Every Entrepreneur Needs To Know

Let me tell you this secret lesson: growth is essential. It’s everything in business.

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Send This List to Your Sales Team to Attract More Clients

Mary Shores

Oct 26, 20214 min read

Send This List to Your Sales Team to Attract More Clients

If you're a salesperson or attend meetings with prospective clients, this blog post is designed specifically for you.

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The Compassionate Framework for Business Communications

Mary Shores

Oct 5, 20216 min read

The Compassionate Framework for Business Communications

How do we change our communication patterns to embrace this need for humanity-plus business?

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ARM Professionals: Here’s How to Manage Remote Work

Mary Shores

Sep 28, 20215 min read

ARM Professionals: Here’s How to Manage Remote Work

I want to share with you some of the tips and tricks I’ve used to keep my team connected and keep my own stress levels stable remotely.

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Solve Decreasing Revenue Issues with These Steps

Mary Shores

Aug 31, 20214 min read

Solve Decreasing Revenue Issues with These Steps

When your team has periods of low revenue, the best thing to do is conduct a root cause analysis.

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3 Simple Tips To Elevate Your Leadership

Mary Shores

Aug 10, 20214 min read

3 Simple Tips To Elevate Your Leadership

I have a few simple tips to help you embrace the positive qualities of entrepreneurship and become the leader you’ve always wanted to be.

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Five Steps Entrepreneurs Can Take To Break Through A Breakdown

Mary Shores

Jul 13, 20214 min read

Five Steps Entrepreneurs Can Take To Break Through A Breakdown

If you’re feeling less energetic in your professional life, you’re not alone.

139 views0 comments

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

Mary Shores

Jun 29, 20216 min read

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.

103 views0 comments

Three Habits Of Highly Effective Communicators

Mary Shores

Jun 15, 20214 min read

Three Habits Of Highly Effective Communicators

No matter what industry you work in and no matter what your role is, effective communication moves a business forward.

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Increase Morale at Your Agency with These 2 Easy Methods

Mary Shores

Jun 8, 20215 min read

Increase Morale at Your Agency with These 2 Easy Methods

Have you ever wondered how your collection agency would benefit from a dose or two of positivity?

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