What if I told you that I’m relatively stress-free at work?

If you are like me, I love pizza. It is probably the best food on the planet. I wasn't surprised recently when a friend told me Americans...

This week, I'm sharing my top 3 productivity tips with you.

A few weeks ago, I released Part 1 of a 3-part blog series called "How To Create An Effective Training Program." This is Part 2.

Team leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work?

The truth is that new collectors have amazing potential; many of them are simply terrified of asking consumers for money.

Mary Shores unlocked a years-long dream of standing on the TEDx red dot. This is how she achieved it.

Calling all team leads, collection managers, and supervisors… This blog post is designed for you.

Are you ready to cut down on the constant stress? Are you ready to ease tension on even the most difficult collection calls?

If you’re uncomfortable negotiating, you’re not alone.

Reflect, rebuild, and renew as you enter 2022.

Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, or objections come up?

Anyone who has been on a collection call knows that a collector can lose control in a split second, and the call can spiral into conflict.

Have you ever been on a collection call where the consumer shared that they can’t pay the balance because they just lost their job?

Today, you’re getting more FAQ answers to up-level your everyday collections!

You can make your training digestible and “sticky” with a few key tactics without rushing the process.

The way I see it, reduced call times require 3 simple ingredients.

How do we change our communication patterns to embrace this need for humanity-plus business?

Every interaction that a consumer has with your company will either create connection or drive disconnection.

I’m a fan of preventative communication rather than de-escalation techniques. The good news is, my communication strategy can build trust.