Collector Development 2/2

Sep 14, 20212 min read

3 Ways to Establish Continuing Education on Your Collection Floor

Those tasked with training new and existing employees are faced with the need to tailor training to the needs of the individual.

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Aug 17, 20214 min read

Are You Cleansing or Clogging Your Collections?

In my years of training, I’ve seen a common theme of collectors making a specific mistake that many don’t realize they’re making...

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Aug 3, 20215 min read

3 Keys to Turn Around a Collection Call Instantly

How do you turn a collection call around when you're in conflict from the beginning? Use these 3 keys to find out.

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Jul 20, 20215 min read

3 Ways Agency Owners Can Stay Ahead in an Evolving New Normal

Regardless of how the new normal looks, collection agency owners can stay ahead in a few different ways.

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Jun 29, 20216 min read

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

I’ve dedicated this post to answering 5 FAQs all about scripting, critical thinking, and empathy.

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Jun 22, 20217 min read

4 Pillars of the Compassionate Framework for Healthcare Collections

People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding empathy.

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Jun 8, 20215 min read

Increase Morale at Your Agency with These 2 Easy Methods

Have you ever wondered how your collection agency would benefit from a dose or two of positivity?

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MARY SHORES